New Employment Services Model

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Document List

  • This discussion paper sets out key issues to be considered in the design of a future employment services model. The Employment Services Expert Advisory Panel, national and international research, and user-centred design with users, including job seekers, employers and employment services providers, have also informed this document.

  • Government employment services are being transformed to deliver better services to job seekers and employers and a better system for providers. The new model is being trialled in two regions from July 2019 before being rolled out nationally from July 2022.

  • From 9 December 2019, some job seekers or ParentsNext participants will participate in the Volunteer Online Employment Services Trial. The Trial aims to test whether volunteers can self-manage effectively with online services and further tests the digital approach to service delivery.

  • Wage Subsidies are a discretionary financial incentive to encourage Employers to hire eligible participants in an ongoing job by contributing to the initial costs of hiring a new employee. Wage Subsidies can help to build a business and give Employers greater flexibility in their hiring options.

    The Online Employment Services Trial (OEST...

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