New Employment Services Model

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Document List

  • This Guideline details the core elements and requirements for Employment Services Providers (Providers) in managing participants who are eligible for the ASC Shipbuilding Structural Adjustment Programme (ASC Shipbuilding SAP). Note that these participants are eligible for immediate access to Enhanced Services. Any relevant Guidelines or...

  • A Capability Assessment is a key component of the Targeted Compliance Framework. It is further protection for the most vulnerable Participants and provides another opportunity for Participants to disclose issues that may be affecting their ability to meet their Mutual Obligation Requirements as set out in their Job Plan. 

  • Individuals may seek to participate in jobactive or Trial Provider Services without going to Services Australia. In some cases they may Directly Register with a Trial Provider.

    This Guideline helps Providers to identify whether a person is eligible for Direct Registration for Trial Services and provides details of the requirements when...

  • This Guideline advises Providers of their responsibilities to Disability Support Pension (DSP) recipients under 35 years of age who have an assessed work capacity of at least eight hours per week and do not have a child under six years). These Participants are required to be engaged and participating in at least one compulsory activity to...

  • Participants generally have Mutual Obligation Requirements, in return for receiving taxpayer-funded income support paid by Services Australia. These Mutual Obligation Requirements are outlined in each Participant’s Job Plan.

    The main aim of Mutual Obligation Requirements is to help a Participant into paid work and reduce reliance on...

  • This guideline is for Trial Providers, and unless otherwise stated, applies only to Enhanced Services Participants. 

    The National Work Experience Programme (NWEP) provides eligible Participants with the opportunity to undertake real life work experience placements. It helps people to gain experience and confidence, while demonstrating...

  • Relocation Assistance to Take Up a Job (RATTUAJ) provides financial assistance to long-term unemployed job seekers and other designated Participants to relocate to take up ongoing, full time work, and can help Employers attract staff outside their local area. RATTUAJ can provide up to $9000 (GST exclusive) to assist the Participant with moving...

  • Wage Subsidies are a discretionary financial incentive to encourage Employers to hire eligible Participants in ongoing jobs by contributing to the initial costs of hiring a new employee. Wage Subsidies can help to build a business and give Employers greater flexibility in their hiring options.

    This Guideline covers information for...

  • New Employment Services Trial (NEST) - Structural Adjustment Programmes

    This Guideline details the core elements and requirements for Employment Services Providers (Providers) in managing and servicing participants who are eligible for support under a Structural Adjustment Programme (SAP). Note that these participants are eligible for...

  • Participants may transfer between NEST Providers, or between NEST Providers and jobactive Providers for a range of reasons. Transfers can be automatic or involve a manual process, and can be initiated by the Participant or a Provider. Participants in Digital Services may opt-out and be moved to Enhanced Services by the Contact Centre.

    ...

  • Some people who are not eligible for the full range of Trial Services can Volunteer to receive assistance. Trial Providers assist Volunteers to access their local labour market and understand employer needs, develop a résumé, access Self-help Facilities to search for Employment and apply for and be referred to jobs.

    In addition to...

  • The Capability Interview is a key component of the new Targeted Compliance Framework (TCF). Capability Interviews provide additional protection for vulnerable Participants. The purpose of the Capability Interview is to determine whether a Participant’s Job Plan is suitable for the Participant.

    A Job Plan will be suitable for a...

  • All NEST Participants should have an accurate Assessment which reflects their current circumstances so that they receive the level of services most appropriate to their needs to help them move from welfare to work.

    The Job Seeker Classification Instrument (JSCI) is a questionnaire which seeks to identify a Participant’s risk of becoming...

  • The Targeted Compliance Framework (TCF) is designed to target financial penalties towards only those Participants who persistently commit Mutual Obligation Failures without a Valid Reason or Reasonable Excuse, while providing protections for the most vulnerable. It is designed to encourage Participants to engage with their employment services...

  • There are a range of defined Periods in NEST which determine when Participants must participate in activities, which services a Participant should receive and whether NEST Providers are eligible for payments. Most of these periods are affected by periods of Suspension and Exits.

    Suspensions are periods when Participants are not required...

  • The Trial payment model provides higher up-front payments to support intensive, tailored investment in Participants, as well as a continued focus on Employment Outcomes.  

    The Enhanced Services payments covered in this Guideline are:

    • Engagement Fees paid on initial Enhanced Services commencement.
    • Progress Fees where...
  • A PaTH Internship (‘internship’) gives a young person aged 17–24 years (inclusive) the chance to demonstrate their skills in the workplace to a potential employer, develop vocational skills and improve their employment prospects. 

    For employers, hosting an internship is an opportunity to trial an intern in a structured work experience...

  • This page includes a sample deed for the New Employment Services Trial Deed.

    New Employment Services Trial Deed 2019-2022 Date of Effect 1 October 2019  

  • The New Employment Services Trial Service Guarantee reflects the Australian Government’s expectations for employment services providers that deliver services to job seekers. It sets out the minimum level of service each job seeker can expect, as well as the requirements they need to meet while looking for employment.

  • This page provides the following resources: 

    • Accessible version of the presentation for the New Employment Services Update and Licensing system webinar.
    • Complete transcript of what was said throughout the presentation for the New Employment Services Update and Licensing system webinar.
    • Power point presentation for...

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