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If you have difficulty speaking or understanding English call the Translating and Interpreting Service (TIS National) on 131 450 for the cost of a local call. For Translation and Interpreting Service (TIS National) call 131 450. Ask TIS National to call the appropriate number on the Contact the Department webpage.

TIS National operates nationally and is available 24 hours a day, 7 days a week for over 160 languages and dialects.

Please note, the Department of Jobs and Small Business’s business hours are between 8.00 am and 6.00 pm nationally, Monday to Friday.

Document List

  • Factsheets about the Service Guarantee for jobactive job seekers

  • Job seekers generally have Mutual Obligation Requirements, such as looking for work and participating in Activities that will improve their employment prospects, in return for receiving taxpayer-funded income support paid by the Department of Human Services (DHS). The main aim of Mutual Obligation Requirements is to help a job seeker into paid...

  • Youth Jobs PaTH (Prepare – Trial – Hire) has been designed to support young people aged under 25 years into jobs. Youth Jobs PaTH covers three elements:

    • Prepare: Employability Skills Training to help young people understand the expectations of Employers in the recruitment process and in the workplace.
    • Trial: voluntary...
  • This guideline outlines what Harvest Labour Services (HLS) Providers are required to do to deliver HLS. The role of HLS Providers is to:

    • source the supply of labour necessary to meet the needs of Harvest Employers and Harvest Labour Hire Firms
    • call on people from outside the Harvest Area to meet Harvest Employers’ and...
  • The National Work Experience Programme (NWEP) provides eligible job seekers with the opportunity to undertake real life work experience placements. It helps people to gain experience and confidence, while demonstrating their skills to potential employers.

    Under the NWEP, jobactive, Disability Employment Service and Transition to Work (...

  • This document is the jobactive guideline for The National Work Experience Programme (NWEP) which provides eligible job seekers with the opportunity to undertake real life work experience placements.

  • A PaTH Internship (‘internship’) gives a young person aged 17–24 years (inclusive) the chance to demonstrate their skills in the workplace to a potential employer, develop vocational skills and improve their employment prospects.

    For employers, hosting an internship is an opportunity to trial an intern in a structured work experience...

  • Relocation Assistance to Take Up a Job (RATTUAJ) provides financial assistance to long-term unemployed job seekers and other designated Participants to relocate to take up ongoing, full time work, and can help Employers attract staff outside their local area. RATTUAJ can provide up to $9000 (GST exclusive) to assist the Participant with moving...

  • Wage Subsidies are a financial incentive to encourage Employers to hire eligible Participants in ongoing jobs by contributing to the initial costs of hiring a new employee. Wage Subsidies can help to build a business and give Employers greater flexibility in their hiring options.

    This Guideline covers information for Providers managing...

  • This guide provides employers with information on how to manage Wage Subsidy agreements through the jobactive website.

  • A listing of jobactive provider sites and their overall and Stream level March 2017 Star Ratings.

  • A listing of jobactive provider sites and their overall and Stream level March 2018 and past Star Ratings.

  • A listing of jobactive provider sites and their overall and Stream level March 2019 and past Star Ratings.

  • This document is your guide for employing people aged 45 years and over in Australia. The guide is for owners and operators of small to medium-sized businesses and staff from businesses of any size who are responsible for developing and implementing human resource policies and practices.

  • Maximum Time Transfers ensure job seekers who have been with the same provider for an extended period without achieving an Employment Outcome are transferred to a new provider. This will give job seekers different servicing which may improve their prospects of getting a job.

    Job seekers who remain unemployed for two years in Stream A or...

  • This module is part of the Employment Services 2015 Business Adjustment Package. This package is designed to offer support to Job Services Australia, New Enterprise Incentive Scheme (NEIS) and Harvest Labour Services organisations whose ongoing business may be significantly affected by the Employment Services 2015 implementation.

  • This module is part of the Employment Services 2015 Business Adjustment Package. This package is designed to offer support to Job Services Australia, New Enterprise Incentive Scheme (NEIS) and Harvest Labour Services organisations whose ongoing business may be significantly affected by the Employment Services 2015 implementation.

  • This module is part of the Employment Services 2015 Business Adjustment Package. This package is designed to offer support to Job Services Australia, New Enterprise Incentive Scheme (NEIS) and Harvest Labour Services organisations whose ongoing business may be significantly affected by the Employment Services 2015 implementation.

  • This module is part of the Employment Services 2015 Business Adjustment Package. This package is designed to offer support to Job Services Australia, New Enterprise Incentive Scheme (NEIS) and Harvest Labour Services organisations whose ongoing business may be significantly affected by the Employment Services 2015 implementation.

  • This module is part of the Employment Services 2015 Business Adjustment Package. This package is designed to offer support to Job Services Australia, New Enterprise Incentive Scheme (NEIS) and Harvest Labour Services organisations whose ongoing business may be significantly affected by the Employment Services 2015 implementation.

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