If you have difficulty speaking or understanding English call the Translating and Interpreting Service (TIS National) on 131 450 for the cost of a local call. For Translation and Interpreting Service (TIS National) call 131 450. Ask TIS National to call the appropriate number on the Contact the Department webpage.

TIS National operates nationally and is available 24 hours a day, 7 days a week for over 160 languages and dialects.

Please note, the Department of Employment, Skills, Small and Family Business’s business hours are between 8.00 am and 6.00 pm nationally, Monday to Friday.

Document List

  • The Employment Fund General Account (Employment Fund) is a flexible pool of funds available to all jobactive providers (Providers) to offer support tailored to the needs of participants, employers and the local labour market.

    Each Provider receives credits they can use and then claim Reimbursement for the purchase of goods and services...

  • NEIS factsheet - Help to start a small business translated in Vietnamese

  • Translated factsheets about the Restart programme available for employers and mature age job seekers.

  • Factsheets about the Service Guarantee for jobactive job seekers

  • From 9 December 2019, some job seekers or ParentsNext participants will participate in the Volunteer Online Employment Services Trial. The Trial aims to test whether volunteers can self-manage effectively with online services and further tests the digital approach to service delivery.

  • Some people who are not Fully Eligible for jobactive services can Volunteer to receive employment assistance. Volunteers who register prior to 9 December 2019 can receive assistance in Stream A for up to six months. Volunteers are eligible to access this assistance once, unless they have a significant change of circumstances which results in...

  • General Wage Subsidies - jobactive Website - Wage Subsidy Summary Factsheet - 1 July 2018.

  • Western Australian jobactive providers.

  • Fact sheet about the Work for the Dole Program.

  • Work for the Dole is designed to help job seekers gain the skills, experience and confidence needed to move from welfare to work as soon as possible. It provides a valuable opportunity for job seekers to demonstrate their capabilities and positive work behaviours which will stand them in good stead with potential employers while at the same...

  • Under the Targeted Compliance Framework (TCF), there are consequences for Participants if they commit a Work Refusal Failure or an Unemployment Failure. A Participant commits a Work Refusal Failure when they refuse or fail to accept an offer of suitable Employment. A Participant commits an Unemployment Failure when they become unemployed either...


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