0131 Queensland Tourism Industry Council

General information

Submitterʼs name
Queensland Tourism Industry Council
Submitted on behalf of
Professional body or industry association

About the submission

Are you an Australian assessing authority for migration purposes?
No
Please select the industry your submission is in relation to. If required, you may select multiple industries.
Accommodation and Food Services
Arts and Recreation Services
Do you have a particular regional interest? If required, you may select multiple regions.
Queensland

Responses

1. Do you consider that occupations need to be added to or removed from the Medium and Long-term Strategic Skills List (MLTSSL)?

Added to MLTSSL

What occupations should be added to the Medium and Long-term Strategic Skills List (MLTSSL)?

Please also include occupations that you propose should be moved from the Short-term Skilled Occupation List (STSOL) to the MLTSSL.

142116 Travel Agency Manager

Please outline the evidence or data that would support these occupations being added to the MLTSSL.

The removal of this category from the Skilled Occupation List in 2017 has left an insufficient supply of appropriately qualified workers available or willing to work under existing market conditions. Thereby, a skills shortage in this sector is identified. Travel Agent Managers require a combination of work experience within the industry, a strong sales history, and leadership and business management skills. It is this combination of skills required that create recruitment challenges across the state.
Data from the December 2017 Quarterly Report indicate that managers remain a key gap in the Queensland workforce, accounting for over 18% of skilled migrants. For the past two years, demand for advertised travel agency managers has surpassed 145 and 106 in 2017 and 2018 respectively.
Viewing demand for 142116 Travel Agency Manager across skilled visas, there was a strong growth in demand since 2010. Between September 2010 and September 2016 there was a 214% increase in the demand for skilled migration under the Travel Agency Manager role. This access to skilled overseas talent pools would promote a short and medium-term solution to the high vacancy rate as the sector continues to promote internal development opportunities.
Skills shortages undermine the capacity of businesses to provide essential and desirable services, negatively impacting on economic development and industry growth. At the same time, the demand for travel services is growing. Some of the major travel agency brands are planning significant expansion over the 2018/19 financial year to meet the growing consumer demand. The ability to meet the estimated growth, in addition to the natural attrition rate and the changing consumer needs is dependent upon the capacity of the sector to find appropriately skilled staff. Further problems such as a lack of motivation among staff, ineffective problem solving, high turnover rates and negative brand impacts may also come from having vacant management positions. This can cause a snowball effect on the willingness of employees taking on management positions and therefore the vacancy rate. Whilst it is evidenced that travel agencies invest heavily in staff development and strongly advocate for promotion within, finding suitably skilled staff to promote for the extensive opportunities remains a challenge for these groups. It is anticipated that over 800 new roles will be in the market in five years, ensuring enough staff to fill these roles is integral.

2. Do you consider that occupations need to be added to or removed from the Short Term Skilled Occupation List (STSOL)?

No

3. Do you consider that occupations need to be added to or removed from the Regional Occupation List (ROL)?

Added to ROL

What occupations should be added to the Regional Occupation List (ROL)?

142116 Travel Agency Manager

Please outline the evidence or data that would support these occupations being added to the ROL.

For the past two years, demand for advertised travel agency managers has surpassed 145 and 106 in 2017 and 2018 respectively.
Viewing demand for 142116 Travel Agency Manager across skilled visas, there was a strong growth in demand since 2010. Between September 2010 and September 2016 there was a 214% increase in the demand for skilled migration under the Travel Agency Manager role. This access to skilled overseas talent pools would promote a short and medium-term solution to the high vacancy rate as the sector continues to promote internal development opportunities.
It is most challenging to recruit in regional areas where there is a smaller labour pool than in city centres. Travel Agencies understand the value of promoting from within and try to where possible, however when skills do not meet the requirements of industry the sector is left in a challenging situation.
Do you have any supporting material for your submission?
Yes (see attachments)

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Last modified on Monday 1 April 2019 [45321|135216]